Task

As part of the SAP S/4HANA implementation across the companies of the Joachim Loh Group (including Hailo, Meta, and Lotus itself), Lotus GmbH faced the challenge of replacing heterogeneous ERP landscapes. Since no specialized documentation and training software was initially available for the pilot project at Hailo, the new processes were taught manually—a time-consuming and labor-intensive approach. In its search for an efficient digital solution, LOTUS GmbH & Co.

Parameters

Industry: IT Services (Lotus)

Project duration: Ongoing since 2024 (Hailo project completed in 2025; Meta ongoing since 2025)

Project Title: SAP Implementation Project

Number of authors: 65 (Hailo) and 50 (Meta)

Number of end users: 190 (Hailo) and 150 (Meta)

Applications: SAP S4/HANA, Fiori, HydraX MESystem (Meta)

Solution & Result

datango prevailed over another competitor due to its more versatile applicability and better value for money. LOTUS GmbH & Co. KG subsequently opted for the entire datango Performance Suite, consisting of Creator, Collaborator, and Live!. At Hailo, content creation was initially planned strategically by teams of authors. The goal was to provide a test workspace five months before go-live, where end users could familiarize themselves with the key processes of SAP S/4HANA while also getting to know datango. The content created for this purpose was made available to users via the MediaCenter. To keep the IT workload as low as possible, the installation option was enabled in Collaborator, allowing users to install datango Live! on their own. Additionally, datango Live! and Creator were made available through the internal Software Center. Once they received access to the SAP system, they were able to learn the first steps and processes directly in the new system on their own, with the support of datango Live!.

Two months later, the transition was made from the test workspace to the official workspace. There, the final content was made available to users via the MediaCenter. This content was based on the material that the authors had already created and refined during the test phase. At Meta, however, a test project was not conducted. Instead, the finished content was published immediately in the form of training sessions and made directly available to users.

Customer Short Profile

LOTUS GmbH & Co. KG is a specialized service provider in the fields of IT, finance, management accounting, and human resources. As a key partner of the Joachim Loh Group, LOTUS supports companies in making their processes more efficient, sustainable, and future-proof through customized solutions, digital tools, and strategic consulting.

Top 3 Project Success Factors

Time savings when creating content 80%
Ability to learn independently 100%
Employee Acceptance of Change 40%

Customer Feedback

“datango has fostered a high level of acceptance among the majority of users for self-directed learning and acquiring basic knowledge on their own. On the authors’ side, there was a reduction in the workload associated with content creation, but also a new level of responsibility and high motivation, as the improved quality of the content enhanced the value for users. Overall, datango itself is very well received and fosters greater acceptance of change among everyone—I have never experienced this to such an extent with any other change initiative before.”

Sebastian Gronschel, Project Manager

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