datango live!
Would you like to provide your users with individual support for your learning content?
Do you want your e-learning content, user manuals, online help, etc. to be used regularly in everyday work? datango Live! offers live software support for your users.
Live Software Support with datango:
Support When You Need It Most
Our application-sensitive user help recognizes in real time which application is being used and automatically provides the end user with relevant learning content, documentation, and live help.
datango Live! is an online support software that provides documentation and live help directly within workflows, ensuring that the learning content you create is actually used. Your end users can always play the appropriate learning sequence and receive relevant help exactly when they need it.
How does our live software support work?
With just two clicks, our software live support provides users with individual, relevant, application-specific help when they need it:
- Content Delivery
- Content Search
- Content Request / Order
- Content Rating
Our online support software works across applications
Our online support software, “datango Live!”, is always displayed in the foreground of the screen. When within the end user’s field of view, the online support software detects which application the user is currently working in. Based on this information, datango Live! automatically provides the end user with all content relevant to them. All media types, various e-learning modes, and documentation—whether created with datango or another solution—can be linked or launched immediately in a browser or with datango Live!
E-learning Optimization
In addition to retrieving content, datango Live! also offers a "content request function". This allows learning content that is not available to be requested directly from the responsible authors. It is also possible to send individual feedback on each learning unit created directly to the team of authors. This allows your employees to actively participate in improving your e-learning management instead of simply consuming the learning content.
Synergy Effect
Companies are often faced with the challenge of having to use different software for each core process in the company. datango Live! counteracts this. Our online support software is adaptable and can be combined with your existing systems. Take the learner experience to a whole new level: connect datango Live! to your ticket system, for example. If an error message appears here, your employee can use the "Ticket Request Function" to send an error message with a screenshot directly without having to switch between applications.
Would you like to know more about our products?
Click on Learning Management System or Authoring and Documentation Solution. If you have any questions about our products, please contact us.