Task
In April 2025, the RWTH Aachen University Hospital (UKA) decided to fully digitize the requisition process for materials and services. The goal was to map the fully digitized process in SAP. In addition to the comprehensive expansion of the digital requisition process, the central task was to thoroughly document the new digital applications and workflows. The objective was to structure the processes in such a way that employees could easily learn them and to create a transparent, traceable knowledge base for their day-to-day work.
Parameters
Industry: Healthcare
Project duration: 9 months
Project Title: Digitization Initiative
Number of authors: 2
Number of end users: 2,500
Applications: SAP Asset Performance Management (SAP APM), SAP MM, SAP GUI for Windows; planned: SAP PM, SAP WM, SAP Fiori, S4/HANA
Solution & Result
To replace the previous manual documentation process, various solutions were evaluated in advance. datango Creator clearly emerged as the winner. The deciding factors were its intuitive user interface, the high speed of content creation, and the excellent quality of the SCORM export for deployment in the ILIAS Learning Management System (LMS). Content is created directly by UKA subject matter experts. Following a structured rollout plan, content production was launched as a priority.
To ensure the highest possible quality of content, the team of authors follows the dual-review principle. Before the content is finally published, it undergoes an internal review and approval process within the team. The finished learning content is then distributed centrally and exclusively via ILIAS. Given the project’s success, the UKA is already exploring a company-wide rollout of datango Creator to other business units. As a technological complement, the introduction of datango Live! is planned to offer employees direct in-app guidance and online help within the live system. To increase inclusivity and ensure the accessibility of the content, the implementation of a text-to-speech interface (ReadSpeaker) is also underway.
Customer Short Profile
The RWTH Aachen University Hospital is one of the largest and most high-performing medical facilities in Europe. As a supramaximal care provider in the healthcare sector, it combines patient care of the highest standard with groundbreaking research and academic teaching. Its architecturally striking building houses nearly all medical disciplines under one roof, enabling unique interdisciplinary collaboration.
Key metrics at a glance:
- 35 specialized clinics and numerous institutes cover the entire range of medical services.
- About 9,000 dedicated employees are committed to the well-being of patients.
- With approximately 1,400 beds, the hospital offers enormous capacity for the region.
- Each year, approximately 50,000 inpatients receive medical care.
A key focus is on translational research: Thanks to its close ties to RWTH Aachen University, scientific findings are directly incorporated into new therapeutic approaches. This secures the hospital’s position as a driver of innovation and a first-class training center for future physicians, while at the same time ensuring primary medical care for the entire Aachen region. “Excellence in patient care: Aachen University Hospital bridges the gap between innovative science and compassionate medicine.”
Top 3 Project Success Factors
Customer Feedback
"With datango, you can create high-quality content quickly and easily. Exporting it to the LMS is completely straightforward and reliable—it’s incredibly author- and user-friendly!"
Saskia Bubic, Process Manager, Data & Process Management
Contact
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